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We’re Here To Help You Anytime Support

Reach out to our friendly team for appointments, inquiries, or support. We are committed to responding quickly and guiding you to care.

Phone

626-446-4659

Fax

626.316.6779

Hours

Monday – Friday

9:00 AM – 5:00 PM

Office Address

612 W Duarte Rd, Ste 305
Arcadia, CA 91007

Common Questions

Frequently Asked Questions About Our Services

📅 Appointments & Visits

No. We welcome walk-in patients for many acute illnesses and minor injuries. Appointments are required for annual physicals, chronic condition management, wellness visits, and longer consultations, but same-day appointments are often available.

Yes! We welcome walk-in patients during our regular business hours, Monday through Friday from 9:00 AM to 5:00 PM. Whether you’re feeling sick, have a minor injury, or need prompt medical attention, our team is here to help.

While appointments are required for annual physicals, chronic condition management, and wellness visits, many patients can be seen the same day. To minimize your wait, we recommend calling (626) 446-4659 before you arrive.

You can schedule an appointment by calling our office or requesting an appointment through our website. We also welcome walk-in patients during business hours.

We value your time and strive to keep wait times as short as possible. While wait times vary based on patient volume and medical urgency, our goal is to provide efficient care without compromising quality.

To help us provide the best care and make your visit as smooth as possible, please bring:

  • A valid photo ID
  • Your insurance card (if applicable)
  • A list of your current medications and dosages
  • Any relevant medical records, test results, or referral forms (if available)
  • A form of payment for any applicable copays, deductibles, or self-pay services

If you’re a new patient, you can save time by completing any required forms online before your appointment. If you have questions about what to bring, our team is happy to help.

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments canceled or rescheduled with less than 24 hours’ notice, or missed without notice, may be subject to a cancellation fee.

This policy helps us offer appointment times to other patients who are waiting to be seen and allows us to provide timely access to care for our community. We appreciate your understanding and cooperation.

Our clinic is open Monday through Friday, from 9:00 AM to 5:00 PM. We welcome both scheduled appointments and walk-in patients during business hours. For the shortest wait times and to confirm availability for specific services, we recommend calling us at (626) 446-4659 before your visit.

💳 Insurance & Billing

We accept most major PPO plans, Medicare, and many HMO plans. Insurance coverage varies by plan, so we recommend contacting our office or your insurance provider to verify your benefits before your visit.

Yes. We welcome patients without insurance and offer affordable self-pay pricing for many of our medical and wellness services. Whether you need a sick visit, annual physical, IV therapy, or another service, our team is happy to discuss pricing with you before your appointment.

Please call us at (626) 446-4659 for current self-pay rates or if you have any questions about the cost of your visit. We believe in transparent pricing so you can make informed decisions about your healthcare.

Yes. Our team is happy to verify your insurance benefits before your appointment. While we can confirm whether we participate with your insurance plan and provide an estimate of your coverage, the final determination of benefits and patient responsibility is made by your insurance company.

To help us verify your benefits, please have your insurance card available when you call or schedule your appointment. If you have questions about your deductible, copay, coinsurance, or out-of-pocket costs, our staff will do our best to help you understand your coverage before your visit.

❓ Other General Questions

The best choice depends on the severity of your condition. For many everyday illnesses and minor injuries, a walk-in clinic is often the most convenient and affordable option.

Choose a Walk-In Clinic for:

  • Cold, flu, and sore throat
  • Ear and sinus infections
  • Urinary tract infections (UTIs)
  • Allergies and rashes
  • Minor cuts, burns, and sprains
  • School, sports, and work physicals
  • Vaccinations, lab testing, and preventive care

Walk-in clinics typically offer lower out-of-pocket costs, shorter wait times, and same-day care compared to an Urgent Care Center for non-emergency medical needs.

Go to the Emergency Room (ER) or call 911 if you are experiencing a life-threatening emergency, including:

  • Chest pain or symptoms of a heart attack
  • Severe difficulty breathing
  • Stroke symptoms
  • Major trauma or severe bleeding
  • Loss of consciousness
  • Seizures

If you’re unsure where to go, call Prime Family & Walk-In Clinic at (626) 446-4659. Our team will be happy to help guide you to the most appropriate level of care.

We believe healthcare should be convenient, compassionate, and personalized. Our focus on minimal wait times, comprehensive primary care, same-day walk-in access, and wellness services allows us to deliver a better healthcare experience for every patient.

🩺 Medical Services

We provide comprehensive healthcare for individuals and families, including:

  • Primary Care
  • Same-Day Walk-In Care
  • Annual Physicals
  • Preventive Care
  • Chronic Disease Management
  • Women’s & Men’s Health
  • Laboratory Testing
  • Vaccinations
  • Vitamin IV Therapy
  • Vitamin Injections
  • Weight Management

Our providers treat many common illnesses and minor injuries, including:

  • Cold & Flu
  • Sore Throat
  • Ear Infections
  • Sinus Infections
  • Urinary Tract Infections (UTIs)
  • Allergies
  • Minor Cuts & Burns
  • Rashes
  • Sprains and Minor Injuries

If you’re unsure whether we can help, please call our office.

Yes. We provide many routine and recommended vaccines for children and adults, including seasonal and preventive immunizations such as Flu, COVID, Tdap, DTaP, MMR, Varicella, and Hep B.

Yes! We offer comprehensive annual wellness exams, school physicals, and sports physicals. These visits help assess your overall health, identify potential concerns early, and ensure you meet any required school, sports, or workplace health requirements. If additional testing, vaccinations, or forms are needed, our team can often complete them during the same visit for your convenience.

💧 Wellness Services

Vitamin IV Therapy delivers fluids, vitamins, minerals, and nutrients directly into your bloodstream for rapid absorption. Depending on your goals, sessions may support hydration, energy, recovery, immunity, and overall wellness.

NAD+ (Nicotinamide Adenine Dinucleotide) is a naturally occurring coenzyme found in every cell of the body. It plays a vital role in energy production, cellular repair, and healthy aging. NAD+ IV Therapy delivers NAD+ directly into the bloodstream, allowing for efficient absorption.

Many patients choose NAD+ IV Therapy to support energy levels, mental clarity, focus, recovery, and overall wellness. Our healthcare provider will evaluate your health history to determine whether NAD+ therapy is appropriate for you.

Most healthy adults are candidates for Vitamin IV Therapy, whether you’re looking to improve hydration, boost energy, support your immune system, enhance athletic recovery, or promote overall wellness. Before every session, one of our healthcare providers will review your medical history, discuss your health goals, and perform a brief evaluation to ensure IV therapy is safe and appropriate for you.

If you have certain medical conditions such as kidney disease, heart failure, or other health concerns, additional evaluation may be needed, and IV therapy may not be recommended. Your safety is always our top priority.

Yes! We offer a variety of vitamin and wellness injections designed to support your overall health and wellness goals. Depending on your needs, our offerings may include Vitamin B12, Biotin, Glutathione, and other wellness injections.

Vitamin injections may help support energy levels, metabolism, immune function, healthy skin and hair, and overall well-being. Before each session, one of our healthcare providers will discuss your goals and medical history to recommend the most appropriate option for you.

Yes. We partner with Fullscript to provide access to professional-grade supplements from trusted manufacturers. Your provider can recommend products tailored to your individual health needs.