Patient Reviews
Patient Reviews
At Prime Family and Walk-In Clinic, we pride ourselves on delivering exceptional care to every patient. Our friendly and professional team is dedicated to making your visit as comfortable and efficient as possible. We invite you to read through the testimonials from our patients in Arcadia, CA to learn more about their experiences. Browse our reviews to discover why so many people trust us with their health.
"Dr.Kaur and her staff ,truly care for their patients and their well being. She listens carefully and really concentrates on the situation.She is very knowledgeable. Dr.Kaur makes a plan to help you, which may have multiple steps, to see which works best for you. She does not hesitate to ask your opinion, including her patients in the process. She knows when to include specialist for you if needed. Dr. Kaur goes the extra steps to get things done to help you. I am very happy seeing her because I trust her diagnosis."
"I have been a patient of Navpreet Kaur, DNP, for 6 or7 years. I have nothing but good things to say about her skills and knowledge. She is always prompt to respond any concern that I have. Their office on the third floor is so much better than the one she was in 8 years ago. I can recommend her."
"Dr. Kaur is a dedicated medical professional and has taken care of my wife and me for years, with compassion and expertise."
"Wonderful experience! DNP Navpreet Kaur and her team are friendly, honest, and genuinely care for their patients. As someone paying out of pocket, I felt well taken care of and valued. Highly recommend!""
"She’s the best. I went to clinic as walk in and took me less than 20 mins. Very professional and caring provider."
"Dr. Kaur is a remarkable nurse practitioner who goes above and beyond in her care. From the very start, her genuine concern and clear explanations made me feel heard and valued. Her personalized approach and thoughtful follow-ups show how deeply she cares about her patients' well-being. In a world where healthcare can sometimes feel impersonal, Dr. Kaur's empathy and dedication make her a standout professional who truly makes a positive difference in her patients' lives."
"I recently had an appointment at prime walk in clinic with Dr kaur, and I couldn't be more satisfied with the care I received. From the moment I walked in, the staff was friendly and welcoming. The office was clean and well-organized, which put me at ease right away. They took me in within 5 minutes. No wait times. Dr kaur was thorough with examination and took the time to listen to all of my concerns. They explained my condition and treatment options clearly, making sure I understood everything before proceeding. Her professionalism and genuine concern for my well-being were evident throughout the visit.They do primary care and urgent care. You can walk in the same day. They do vaccines, IV hydration and blood draw in office. You don't have to go to lab. Dr kaur can also see pediatric patients. I highly recommend Dr kaur to anyone looking for a compassionate and knowledgeable healthcare provider. Thank you for providing such excellent care Dr Kaur!"
"Dr. Kaur is simply a fine physician. Very personable, knowledgeable, courteous and timely(which is a big deal nowadays...they can be late as they want but we can't)...but above all, she cares!"
"Dr. Kaur is really a genuine person who understood my situation and promptly advised and explained me to follow the medication. And also She has a very professional nurses who do their jobs exceptionally well. It was really a good experience to be there."
"This clinic is so great! They are very accommodating and they make sure that all issues and concerns are taken care of. They also do their own lab work in office, so I don't have to go out to another place for my blood draw. It makes it very convenient to have an office that can do so much in one place. Also, Dr. Kaur is so friendly and nice. I would recommend this clinic to all my friends and family for their care."
"I scheduled my kids' covid boosters here - they like the quiet, calm waiting room better than busy pharmacies. We were seen on time, and the nurse that administered the vaccines was great! She asked my daughter questions and talked with her to ease her anxiety. I'd come back again."
"I've been to this location twice for vaccinations. The parking lot is pretty big, even though there are a lot of medical offices in that building. Once inside, the staff is always very polite. I got a shot today and it didn't even hurt. My daughter also didn't react when the needle went in. I was bracing myself when she got her shot but found I didn't need to. Would definitely recommend."
"Walked in needed a referral for a x ray . Had no appointment ,they took me right in scored on a physical and got myself a new doctor"
"Very clean office with the most friendliest staff! Best walk in service I've ever received. I found my new primary Dr!"
"Incredible people. Thorough. Kind. Clear. I’m so lucky to have found this place. Clean environment and smart passionate people. Thank you!"
"Came in for my Covid and flu vaccines for myself and my daughter. It was essy to make an appointment online. Staff was friendly and even took me a bit early."
"I have been coming to Prime Family and Walk-in Clinic for about a year and a half and I have always been given the best care. Everyone from the receptionist to the doctor are so nice and caring. Dr. Kaur is so thorough and takes so much time to explain test results and answer all of my questions. I just wish I had come to her sooner. I highly recommend this clinic."
"Dr. Kaur is a remarkable nurse practitioner who goes above and beyond in her care. From the very start, her genuine concern and clear explanations made me feel heard and valued. Her personalized approach and thoughtful follow-ups show how deeply she cares about her patients' well-being. In a world where healthcare can sometimes feel impersonal, Dr. Kaur’s empathy and dedication make her a standout professional who truly makes a positive difference in her patients’ lives."
"Brought my 18-month-old here for the first dose of her COVID vaccine and we had such a good experience that we came back for her 2nd dose even though it's 20 minutes away. The staff here are great. The provider is magical-- she was friendly and thoughtful, and she made my daughter feel so at ease that she didn't cry at all when she got her shot (she has flipped out every other time she's gotten shots). Will definitely visit again if we have urgent care needs!"
"I came into Prime Family Clinic last week for an urgent care need. Staff was very pleasant and helpful in making my appointment with no wait time. The office is clean and everyone was professional. N. Kaur, DNP was very knowledgable and had a great bedside manner. She took her time to discuss everything with me and made sure I understood her recommendations and treatment before I left. Prime Family Clinic is a great place for urgent care needs and can be your office for all your Primary Care needs as I will continue to come here in the future for my healthcare management."
"Had my annual physical last month by Dr. Kaur and she was very knowledgeable and professional. I did not have to wait to see her they took me immediately to my room and Dr. Kaur did my vital signs herself which I was impressed by. I like how they valued my time and did not have me waiting around like other offices do. She listened and addressed all my concerns. I will definitely be keeping her as my primary and I am glad to have found this office."
"I walked in for an urgent care visit and was pleasantly surprised with my service. I was greeted by the receptionist and was seen by the provider in a timely manner."
"Sidney was great and Doctor Kaur is number one as a Doctor that cares."
"We brought our four kids here to get the Covid vaccine for under 5. It was super easy to make an appointment. After check in it wasn't long before we were seen. The nurse was amazing, she was patient and kind administering the injections to the kids. And we were out of there in not time."
"Both of my kids got their COVID-19 vaccines at this clinic. The scheduling was easy through myturn.gove and once we got there it was a quick and easy process."
"Dr Kaur DNP and staff are great. I am very pleased with the level of care and attention."
"Took great care of my needs. Really cared about my health . Made sure all my medications were needed or not needed to be refilled"
"Our experience at Prime Family has been exceptional. Dr. Kaur has always been there for my wife and me. During the height of the pandemic she helped us tremendously with advice and treatment and helped us get through a horrible time. We will always be indebted to her and continue to recommend Dr Kaur to all our friends. In addition, the staff always makes it easy to schedule appointments, and are very flexible when rescheduling is needed."
"I went here to get my Covid booster shot as well as the annual flu shot. Very staff was very courteous, competent and professional. Thank you."
"They are so caring and patient.I like it."
"Fast and friendly service."
"Very good!"
"kind doc and PA,nice"
"They were so attentive and got me in so quickly. I couldn’t reccomend more!"
"Very good service and kind staff. I love coming here."
"Excellent care and great service!"
"Very friendly staff!! Very helpful"
"The courtesy here, just gets better and consistent"
"My parents both had the most pleasant experience. Thank you for helping and taking care of them."
"Amazing staff super friendly and a clean facility would recommend."
"Dr. Navpreet Kaur is very nice and professional. She took time to answer all my questions. The staff there are very informative and willing to help. Highly recommend!"
"We are so grateful for this clinic—we made an appointment at the Rosemead location. Prime is one of the few clinics (in California, it seems) that could provide the most recent Covid boosters for our toddlers, our youngest being 2 years old. We called all over the Bay Area and Southern California, and the patience answering my questions and knowledge the staff had re: the CDC guidelines was so reassuring. They have convenient weekend hours and the staff and nurses were kind, knowledgeable and great with children. Over the phone and in person, very communicative! Thank you Prime!! We are fans of your clinics for life!"
"Very attentive and caring about your well being "
"Very good and fast"
"Great place for treatments and to receive COVID tests and vaccinations"
"Fast results for pcr. Young kids vaccines available. Quality brand flu shots."
"The staff were very friendly and accommodating. We just walked in to do our COVID tests and the staff explained everything to us patiently. Everything was very smooth and we will definitely come back for such tests again."
"Excellent walk-in clinic that goes against all expectations of a walk-in clinic.Called at 1pm and scheduled a visit as a firsttime patient. Was able to get in at 2.30pm the same day. Staff all very friendly and doctor very knowledgeable and kind. Was in and out in about 30 mins. As a new mother, I went in for pain due to breastfeeding. The doctor was able to confirm diagnosis and prescribe me what I needed. They take most insurance and as a bonus have their own on-site lab which imo is a great plus."
"I've been here a few times and brought my kids for their Covid booster. Front desk staff is quick and helpful. Nurses are kind and knowledgeable. Will be back!"
"Got my Covid-19 booster here. The place was very clean and the staff were kind and professional. They take appointments and walk ins. Very satisfied!"
"Woah! Took my nine year old for a vaccine and it was a magical experience. She didn’t feel a thing and was shocked. She even exclaimed, I give this place five stars!” It’s not close to where we live but I will come here for her next vaccine appointment for sure."