Patient Reviews
Patient Reviews
At Prime Family and Walk-In Clinic, we pride ourselves on delivering exceptional care to every patient. Our friendly and professional team is dedicated to making your visit as comfortable and efficient as possible. We invite you to read through the testimonials from our patients in Arcadia, CA to learn more about their experiences. Browse our reviews to discover why so many people trust us with their health.
"I recently had an appointment at prime walk in clinic with Dr kaur, and I couldn't be more satisfied with the care I received. From the moment I walked in, the staff was friendly and welcoming. The office was clean and well-organized, which put me at ease right away. They took me in within 5 minutes. No wait times. Dr kaur was thorough with examination and took the time to listen to all of my concerns. They explained my condition and treatment options clearly, making sure I understood everything before proceeding. Her professionalism and genuine concern for my well-being were evident throughout the visit.They do primary care and urgent care. You can walk in the same day. They do vaccines, IV hydration and blood draw in office. You don't have to go to lab. Dr kaur can also see pediatric patients. I highly recommend Dr kaur to anyone looking for a compassionate and knowledgeable healthcare provider. Thank you for providing such excellent care Dr Kaur!"
"Excellent walk-in clinic that goes against all expectations of a walk-in clinic.Called at 1pm and scheduled a visit as a firsttime patient. Was able to get in at 2.30pm the same day. Staff all very friendly and doctor very knowledgeable and kind. Was in and out in about 30 mins. As a new mother, I went in for pain due to breastfeeding. The doctor was able to confirm diagnosis and prescribe me what I needed. They take most insurance and as a bonus have their own on-site lab which imo is a great plus."
"Dr. Navpreet Kaur is very nice and professional. She took time to answer all my questions. The staff there are very informative and willing to help. Highly recommend!"
"Walked in needed a referral for a x ray . Had no appointment ,they took me right in scored on a physical and got myself a new doctor"
"Very clean office with the most friendliest staff! Best walk in service I've ever received. I found my new primary Dr!"
"Incredible people. Thorough. Kind. Clear. I’m so lucky to have found this place. Clean environment and smart passionate people. Thank you!"
"This clinic is so great! They are very accommodating and they make sure that all issues and concerns are taken care of. They also do their own lab work in office, so I don't have to go out to another place for my blood draw. It makes it very convenient to have an office that can do so much in one place. Also, Dr. Kaur is so friendly and nice. I would recommend this clinic to all my friends and family for their care."
"Brought my 18-month-old here for the first dose of her COVID vaccine and we had such a good experience that we came back for her 2nd dose even though it's 20 minutes away. The staff here are great. The provider is magical-- she was friendly and thoughtful, and she made my daughter feel so at ease that she didn't cry at all when she got her shot (she has flipped out every other time she's gotten shots). Will definitely visit again if we have urgent care needs!"
"I came into Prime Family Clinic last week for an urgent care need. Staff was very pleasant and helpful in making my appointment with no wait time. The office is clean and everyone was professional. N. Kaur, DNP was very knowledgable and had a great bedside manner. She took her time to discuss everything with me and made sure I understood her recommendations and treatment before I left. Prime Family Clinic is a great place for urgent care needs and can be your office for all your Primary Care needs as I will continue to come here in the future for my healthcare management."
"Had my annual physical last month by Dr. Kaur and she was very knowledgeable and professional. I did not have to wait to see her they took me immediately to my room and Dr. Kaur did my vital signs herself which I was impressed by. I like how they valued my time and did not have me waiting around like other offices do. She listened and addressed all my concerns. I will definitely be keeping her as my primary and I am glad to have found this office."
"I walked in for an urgent care visit and was pleasantly surprised with my service. I was greeted by the receptionist and was seen by the provider in a timely manner."
"Sidney was great and Doctor Kaur is number one as a Doctor that cares."
"Very good service and kind staff. I love coming here."
"I have been coming to Prime Family and Walk-in Clinic for about a year and a half and I have always been given the best care. Everyone from the receptionist to the doctor are so nice and caring. Dr. Kaur is so thorough and takes so much time to explain test results and answer all of my questions. I just wish I had come to her sooner. I highly recommend this clinic."
"Dr. Kaur is a remarkable nurse practitioner who goes above and beyond in her care. From the very start, her genuine concern and clear explanations made me feel heard and valued. Her personalized approach and thoughtful follow-ups show how deeply she cares about her patients' well-being. In a world where healthcare can sometimes feel impersonal, Dr. Kaur’s empathy and dedication make her a standout professional who truly makes a positive difference in her patients’ lives."
"Dr. Kaur is a remarkable nurse practitioner who goes above and beyond in her care. From the very start, her genuine concern and clear explanations made me feel heard and valued. Her personalized approach and thoughtful follow-ups show how deeply she cares about her patients' well-being. In a world where healthcare can sometimes feel impersonal, Dr. Kaur's empathy and dedication make her a standout professional who truly makes a positive difference in her patients' lives."
"Excellent care and great service!"
"Very friendly staff!! Very helpful"
"The courtesy here, just gets better and consistent"
"My parents both had the most pleasant experience. Thank you for helping and taking care of them."
"Amazing staff super friendly and a clean facility would recommend."
"We are so grateful for this clinic—we made an appointment at the Rosemead location. Prime is one of the few clinics (in California, it seems) that could provide the most recent Covid boosters for our toddlers, our youngest being 2 years old. We called all over the Bay Area and Southern California, and the patience answering my questions and knowledge the staff had re: the CDC guidelines was so reassuring. They have convenient weekend hours and the staff and nurses were kind, knowledgeable and great with children. Over the phone and in person, very communicative! Thank you Prime!! We are fans of your clinics for life!"
"Very attentive and caring about your well being "
"Very good and fast"
"Fast results for pcr. Young kids vaccines available. Quality brand flu shots."
"The staff were very friendly and accommodating. We just walked in to do our COVID tests and the staff explained everything to us patiently. Everything was very smooth and we will definitely come back for such tests again."
"Great place for treatments and to receive COVID tests and vaccinations"
"I've been here a few times and brought my kids for their Covid booster. Front desk staff is quick and helpful. Nurses are kind and knowledgeable. Will be back!"
"Got my Covid-19 booster here. The place was very clean and the staff were kind and professional. They take appointments and walk ins. Very satisfied!"
"Woah! Took my nine year old for a vaccine and it was a magical experience. She didn’t feel a thing and was shocked. She even exclaimed, I give this place five stars!” It’s not close to where we live but I will come here for her next vaccine appointment for sure."